We provide comprehensive support from pre-implementation consulting to installation, operation, and maintenance.
We provide smooth support through a consistent system, from responding to enquiries to on-site surveys, installation, and maintenance.
Distributors provide initial support, while our company always provides backup. A two-tiered system for peace of mind.
Distributors who have received product training and installation training provide support. We provide comprehensive support for implementation.
Please feel free to contact us. Our specialist staff will respond to your enquiry.
We will share customer information with reliable Distributors to ensure a quick response.
Distributors will visit to hear about the installation environment and your requests. We will also consult with you about connections with authentication devices, BDS (Book Detection System), and Destination Control System (DCS). If necessary, we will conduct on-site surveys (checking floors and wiring) and create drawings.
We will utilise our diverse models and customisation capabilities to provide proposals that best suit your requirements and budget. Design changes based on drawings are also possible.
Upon receiving your formal order, we will begin manufacturing and shipping preparations.
Products will be shipped safely and securely after inspection.
Installation will be carried out by the distributor. Technical support will be provided by Kumahira as needed.
After installation, Kumahira and its distributors work together to provide long-term operational support.
We have established a comprehensive system for troubleshooting, inspection, and repair
to ensure that our customers can use our products with peace of mind.
Inquiries
Reporting
malfunctions, etc.
Maintenance
and inspection services
Repair services
Kumahira's distributors, who have received product training and installation training using actual equipment, will provide initial support.
Technical support
Advanced repair services
Kumahira is always working together with distributors, and have established a system to provide secondary support as necessary.